Refund and Digital Product Policy

All books and store resources are digital products delivered electronically. Digital sales are generally final after access or download has been provided, except where required by law.

A refund may be considered when a customer was charged more than once, the wrong product was delivered, the supplied file is corrupted and cannot be replaced, or access was never provided and support cannot correct the issue.

Refunds are not normally issued because a customer changed their mind, expected a physical book, lacks compatible software, purchased the wrong title, disagrees with the content, or failed to download the file during the access period.

Submit a request within 14 calendar days to jose@josearivera.org with the order number and relevant details. Coaching, speaking, workshops, deposits, cancellations, and rescheduling are governed by the applicable written agreement.