Digital Products Only
All books, devotionals, workbooks, study materials, and other products sold through JoseARivera.org are digital products delivered electronically.
No physical book, printed material, compact disc, USB device, or other tangible item will be mailed or shipped unless a product page expressly states otherwise.
Customers will not be charged a physical shipping fee for digital products.
Delivery of Your Purchase
After payment is successfully authorized, the customer will normally receive access to the purchased file through:
- The order-confirmation page displayed after checkout.
- A purchase-confirmation email containing the download link.
- The Downloads section of the customer’s JoseARivera.org account, when an account was created during checkout.
Please retain the order-confirmation email for your records.
Delivery Time
Digital products are generally available immediately after successful payment.
Occasional delays may occur because of:
- Payment-processing review
- Fraud-prevention screening
- Incorrect customer information
- Email-delivery delays
- Website maintenance
- Server or internet interruptions
- Payment-provider outages
An order placed with a payment method requiring manual approval will not be delivered until payment has cleared.
Download Access
Unless a product page states otherwise, each purchased file may be downloaded up to five times within 30 days of purchase.
Customers should download the file promptly and save a personal backup on a secure device.
A customer who loses access after the download period may contact us. Access may be restored after the customer’s identity and purchase are verified. Restoration is not guaranteed when there is evidence of unauthorized sharing, account misuse, chargeback activity, or violation of the product license.
File Formats
Most books are provided in PDF format unless another format is identified on the product page.
Certain products may also be available as:
- EPUB files
- MP3 audio files
- ZIP archives
- Printable worksheets
- Supplemental PDF resources
The exact file type will be stated in the product description.
Customer Technology Requirements
The customer is responsible for having:
- A functioning internet connection
- A valid email address
- A compatible computer, tablet, smartphone, or e-reader
- Sufficient device storage
- Current software capable of opening the purchased file
- A PDF reader for PDF products
- Software capable of extracting ZIP files when applicable
A digital purchase does not include a computer, tablet, e-reader, software license, internet service, technical equipment, or printing services.
Email Responsibility
Customers must provide a valid and correctly spelled email address during checkout.
JoseARivera.org is not responsible for delivery problems caused by:
- An incorrectly entered email address
- A full customer mailbox
- Spam or junk-mail filtering
- Email-provider blocking
- An abandoned email account
- Customer security settings
- Failure to check the order-confirmation page
Customers should add jose@josearivera.org to their approved contacts or sender list.
Problems Accessing a Download
Before contacting support, customers should:
- Check the spam, promotions, and junk folders.
- Search the email account for “Jose A. Rivera” or the order number.
- Log in to JoseARivera.org.
- Open My Account → Downloads.
- Try another browser or device.
- Confirm that the internet connection is working.
- Disable any browser extension blocking the download.
- Confirm sufficient storage is available.
For additional assistance, email:
Include:
- Full name
- Order number
- Email address used during checkout
- Product title
- Description or screenshot of the error
Do not send payment-card numbers, account passwords, or other sensitive credentials by email.
No Physical Shipping
Because the products are digital:
- No package will be mailed.
- No tracking number will be issued.
- No shipping carrier will be used.
- No physical delivery date applies.
- No physical shipping address is required for fulfillment.
- No return-shipping label will be provided.
- No shipping or handling charge will apply.
A billing address may still be requested for payment verification, fraud prevention, tax calculation, or payment-provider requirements.
Digital Product Refunds
Because digital products are available for access or download shortly after purchase, all digital sales are generally final.
A refund may be considered when:
- The customer was charged more than once for the same order.
- The wrong product was delivered.
- The supplied file is corrupted or unusable.
- The customer never received access and support cannot correct the problem.
- A refund is otherwise required by applicable law.
Refunds will not normally be provided because:
- The customer changed their mind.
- The customer did not read the product description.
- The customer expected a physical book.
- The customer lacks compatible software or equipment.
- The customer downloaded the product and no longer wants it.
- The customer purchased the wrong title.
- The customer disagrees with the author’s biblical interpretation, teaching, or conclusions.
- The customer failed to download the file during the access period.
- The customer shared, copied, redistributed, or otherwise misused the product.
Refund requests must be submitted to jose@josearivera.org within 14 calendar days of purchase and must include the order number and reason for the request.
Submitting a request does not guarantee approval.
Personal-Use License
Purchasing a digital book provides the customer with a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the purchased product for individual reading, private study, devotional use, and personal spiritual growth.
The purchase does not transfer ownership of the copyright or intellectual property.
Unless written permission is provided, customers may not:
- Copy or reproduce the product for others
- Email or forward the file
- Share it through a cloud-storage folder
- Post it on social media
- Upload it to a public or private website
- Resell or redistribute it
- Place it in an online library or shared drive
- Print copies for sale
- Translate, modify, or create derivative works
- Record or publish an audiobook version
- Use the content in a paid course
- Remove copyright notices or watermarks
- Upload the product to an artificial-intelligence platform
- Use it in an AI training dataset
- Process it through an automated content-extraction system
- Make the file available to a church, ministry, class, group, business, or organization without an appropriate license
A separate group, ministry, educational, or commercial license may be required for broader use.
Printing
Unless the product page states otherwise, a customer may print one reasonable personal copy of a purchased PDF for private use.
Printed copies may not be:
- Sold
- Distributed
- Photocopied for a group
- Used as classroom handouts
- Provided to ministry participants
- Reproduced for commercial purposes
Copyright and Ownership
All original commentary, arrangement, teaching, graphics, branding, product design, written expression, exercises, devotionals, and supplemental materials remain the intellectual property of Jose A. Rivera, Kingdom Fulfillment Publishing, ForgeSec Technologies LLC, or the applicable rights holder.
Scripture passages or public-domain materials contained in a publication retain their applicable legal status. Their inclusion does not place the author’s original content into the public domain.
Download Security and Watermarking
Digital products may contain:
- Visible copyright notices
- Invisible digital identifiers
- Customer-specific information
- Transaction numbers
- Digital watermarks
- Purchase records
- Other technical measures intended to discourage unauthorized distribution
Unauthorized sharing may be traceable to the original purchaser.
Product Updates
A purchase includes the version of the product available when the order was completed.
The purchase does not automatically include:
- Future editions
- Revised editions
- Expanded editions
- Audiobook editions
- Translations
- Courses
- Workbooks
- Additional products
- Future supplemental materials
When minor corrections are made to the same downloadable file, access to the updated file may be provided at our discretion.
Taxes
Applicable sales, use, value-added, or similar taxes may be calculated at checkout when required by the store’s tax configuration or applicable law.
Customers are responsible for any taxes or obligations that apply in their jurisdiction.
Unauthorized Payments and Chargebacks
Customers who believe a payment was unauthorized or processed incorrectly should contact us before initiating a payment dispute.
Submitting a fraudulent chargeback after receiving or downloading a product may result in:
- Revocation of download access
- Suspension of the customer account
- Refusal of future transactions
- Submission of order and download records to the payment processor
- Other remedies permitted by law
Policy Changes
This policy may be updated to reflect changes in products, technology, payment processing, website functions, or legal requirements.
The version displayed on the website at the time of purchase will govern that transaction unless applicable law requires otherwise.
Contact
Questions regarding digital delivery or download access may be submitted to:
Jose A. Rivera
Kingdom Fulfillment Publishing
Website: JoseARivera.org
Email: jose@josearivera.org